1. Scope and Commercial Character
This Refund Policy applies to amounts paid to Satalya for invitation-only access to the Service, including subscription, setup, usage, or custom-work fees identified on an invoice or invitation. It does not apply to amounts you pay to carriers, exchanges, or other third parties.
Satalya supplies business software tools, not a guaranteed commercial outcome. A campaign that produces fewer conversations, sales, or collections than you hoped is not a defect and is not a ground for a refund.
2. No Consumer Cooling-Off by Default
The Service is offered to Lawful Businesses on an invitation-only basis. It is not marketed as a consumer distance contract. If a mandatory consumer cooling-off right nevertheless applies to you, that right is honoured only to the minimum extent required by that law, and you must notify legal@satalya.com before substantial use begins. Once the Service has been performed or access credentials have been issued and used, any waivable cooling-off right is treated as waived to the maximum extent permitted.
3. When Fees Are Earned
Setup and review fees, if charged, are earned when Satalya reviews your request or prepares an invitation, whether or not you later use the Account. Recurring fees are earned in advance for the billing period unless the invitation states otherwise. Usage fees are earned when the relevant usage occurs or is reserved, as specified on the invoice.
Non-payment is not a refund event. It is a default that may lead to suspension.
4. Discretionary Refunds
Satalya may, at its sole discretion, refund or credit an amount if: (a) Satalya never issued credentials after taking a prepayment and elects not to proceed; (b) Satalya permanently withdraws the Service from you for a reason other than your breach and elects a goodwill credit; or (c) a written invitation expressly promises a refund in defined circumstances.
A discretionary refund is not an admission of defect, liability, or obligation to repeat the courtesy.
5. No Refund for Misuse or Termination for Cause
No refund is due if Satalya suspends or terminates an Account because of reasonable suspicion of Prohibited Activity, AUP breach, sanctions risk, unpaid invoices, credential sharing, or other material breach. In those cases, unused prepaid periods are forfeited to the maximum extent permitted by law and may be retained as liquidated compensation for investigation and risk, not as a penalty, the parties agreeing that actual loss is difficult to quantify.
You remain liable for outstanding invoices and for indemnified claims even after termination.
6. Cryptocurrency Refunds
Cryptocurrency payments are final at network confirmation. If Satalya elects a refund:
- Satalya may refund in the original asset or in a fiat equivalent of its choice;
- network fees, gas, and exchange spread are deducted;
- value is calculated at a commercially reasonable rate chosen by Satalya at the time of refund, not at the time of original payment, unless Satalya elects otherwise;
- you must provide a compatible wallet on a supported network. Satalya is not responsible for your wallet errors;
- Satalya will not refund to a wallet it reasonably suspects is sanctioned or connected to crime;
- public-ledger irreversibility means Satalya cannot retrieve assets you sent to the wrong address. Those payments are not refundable because they never became a completed payment to Satalya in the intended amount.
7. Chargebacks and Disputes
If you initiate a chargeback, payment dispute, or similar process without first completing Satalya’s refund request process, Satalya may suspend the Account, contest the dispute with evidence of invitation, use, and these policies, and recover its costs under the indemnification clause.
Cryptocurrency has no chargeback. Attempts to recast a confirmed digital-asset payment as unauthorised, after you controlled the paying wallet, will be treated as a breach.
8. Taxes and Third-Party Costs
Taxes, card fees, exchange fees, and carrier costs are not refundable by Satalya unless the underlying principal fee is refunded and the tax or fee is actually recoverable by Satalya. You are responsible for your own tax reporting, including digital-asset reporting.
9. Process
Refund requests must be sent to legal@satalya.com from the email used in the access request, with invoice references and a concise statement of the ground. Satalya may request additional information. Satalya will consider complete requests in a commercially reasonable time. Silence after thirty days may be treated as a refusal unless mandatory law requires otherwise.
10. Relationship to Liability Caps
Any refund is the exclusive monetary remedy for the circumstances in which it is granted, except for liabilities that cannot be limited by law. A refund counts toward, and is not in addition to, the Limitation of Liability in the Terms of Service. This Policy does not expand Satalya’s warranties, which remain disclaimed.
Annex A — Worked Examples
Example 1: You prepay a review fee and Satalya declines to invite you because the intended use is unclear. Satalya may retain the review fee as earned, or may refund it as a courtesy. Neither outcome is a precedent.
Example 2: You receive credentials, upload a list, and run campaigns. You later decide the AI Dialer is “not as fast as expected”. No refund is due. Speed is not a warranted result.
Example 3: Satalya terminates the Account after recipient complaints describe vishing. No refund is due. Prepaid unused days are forfeited as described in Section 5.
Example 4: You pay in a digital asset on the wrong network. Satalya never receives the intended asset. No refund is due because no qualifying payment occurred.
These examples interpret this Policy. They do not create new refund rights.
11. Invitation Review Is Not a Trial of the Product
The period during which Satalya considers an access request is not a free trial of the AI Dialer or the Classic Dialer. No calling functionality is owed during review. If you send a payment before an invitation is issued, you do so at the risk that Satalya may decline the relationship and treat any review fee as earned, subject only to a discretionary courtesy refund and to any mandatory right that cannot be excluded.
You must not describe a prepayment as a deposit held on trust unless a written invitation uses those words. Satalya is a vendor, not an escrow agent, except where a separate escrow instrument is signed.
12. Partial Periods and Seat Changes
Unless an invitation states otherwise, reducing seats, pausing campaigns, or using only the Classic Dialer after purchasing a bundle that includes the AI Dialer does not create a pro-rata refund. Unused capacity is not a bankable credit except where Satalya issues a written credit note.
If Satalya, for its own convenience, migrates you between plans, it may apply a credit at its option. You have no right to demand a cash refund of the difference.
13. Custom Configuration and Professional Time
Time spent by Satalya on custom configuration, script workshops, or integration advice is earned when the time is spent, even if you later decide not to launch. Deliverables of advice are provided “as is” and are not legal opinions. No refund is due because you disagree with a recommendation or because your counsel advises a different approach.
14. Service Interruption
Intermittent interruption, carrier filtering, number reputation issues, model latency, or your own network failure are not refund events. If Satalya itself withdraws the Service globally for more than thirty consecutive days, Satalya may, at its option, credit a pro-rata portion of prepaid unused subscription fees. That credit, if granted, is the sole remedy and is subject to the liability cap in the Terms.
15. Set-Off
Satalya may set off any amount it owes you against any amount you owe Satalya, including indemnified losses, chargeback costs, and investigation costs following an AUP event. You may not set off claimed damages against invoices except as mandatory law allows.
16. Currency and Conversion
Invoices may be denominated in a fiat currency chosen by Satalya. If you pay in another fiat currency or in a digital asset, conversion differences are yours. Satalya is not a currency dealer and does not compensate you for movements in exchange rates or token prices after you decide to pay.
17. Insolvency and Assignment
If you become insolvent, unused prepaid fees are an unsecured commercial claim to the extent a refund would otherwise have been due, and are otherwise forfeited as earned charges for software made available. This clause yields to mandatory insolvency law.
18. How to Read this Policy with the Terms
This Policy does not revive any warranty. It does not promise availability. It does not limit Satalya’s right to terminate for cause. It does not require Satalya to give you an opportunity to “cure” fraud or other Prohibited Activity. A refund request is not a dispute notice that stops interest on unpaid invoices.
If a translation of this Policy is prepared, the English version controls. Questions: legal@satalya.com.
19. Records You Should Keep
Retain the invitation email, invoices, transaction hashes, and a copy of the Legal Documents as displayed on the payment date. Satalya may request those records if you later assert a refund ground. Failure to produce them may result in refusal of a discretionary refund.
20. Abuse of the Refund Channel
Repeated refund demands without a new factual basis, threats of public defamation conditioned on payment, or fabricated outage claims are material breaches and may lead to termination. Satalya may document such correspondence for its defence.
21. Invitation-Only Commercial Supply and Risk Allocation
Satalya’s commercial model is invitation-only access to software tools. The price, where a price is charged, reflects that model and the protective scheme in the Legal Documents, including the Warranty Disclaimer, Limitation of Liability, Indemnification, and this Refund Policy. You acknowledge that a lower price, or even a nil price during an introductory period, does not enlarge refund rights. A complimentary or discounted invitation remains subject to the same forfeiture rules if the Account is terminated for cause.
You further acknowledge that Satalya’s project creators and operators would not supply an AI Dialer or a Classic Dialer to remote counterparties without a clear rule that unused prepaid time is not a savings account and that misuse ends the commercial relationship without a cash return, except where mandatory law forbids that result.
22. What Is Not a Defect
The following are not defects and are not refund grounds: the absence of public self-serve registration; Satalya’s refusal of an access request; a request for additional onboarding information; geographic or sanctions blocking; carrier filtering or number reputation; AI utterances that you dislike but that remain within the Service’s ordinary variability; the availability of Classic Dialer only, or AI Dialer only, on a particular day; your staff’s failure to follow a script; your list’s poor quality; a regulator’s inquiry into your programme; or a called party’s complaint about your organisation.
The following are likewise not refund grounds: your change of business strategy; your counsel’s advice to stop calling; your inability to obtain consent; your loss of a collections mandate; your internal reorganisation; or your decision that a competitor’s product is preferable.
23. Documentation Standard for a Request
A refund request must identify the payer, the invoice or transaction reference, the date, the amount, the method (including network and asset if digital), and the precise clause of this Policy relied upon. Narrative dissatisfaction without a clause is a request for courtesy, which Satalya may deny. Satalya may require a statement that the Account was not used for Prohibited Activity. A false statement in a refund request is a separate breach of the Terms.
24. Timing
Unless mandatory law provides a longer period, a request based on a claimed double payment or a payment made after Satalya had already written that it would not invite you must be made within thirty days of the payment. Requests made later may be denied as stale, because ledger reconstruction and wallet attribution become less reliable with time.
25. Method of Any Refund
Satalya chooses the rail: original card, original wire, original digital asset, alternative digital asset, or fiat equivalent. Satalya may withhold a refund pending completion of sanctions or source-of-funds questions. Satalya may pay a refund to the organisation named on the invoice rather than to an employee’s personal wallet. You must not demand that a refund be split among multiple wallets to obscure beneficial ownership.
26. Interaction with Indemnity
If Satalya has incurred or reasonably expects to incur costs arising from your campaign, complaint handling, or a chargeback, Satalya may reduce any refund by those costs. This is a set-off, not a penalty. If costs exceed the prepaid balance, you remain liable for the excess under the Indemnification clause.
27. No Class Credit
Refunds, if any, are administered individually. You may not demand a refund because another Customer received a courtesy credit. Prior courtesies do not create a course of dealing that amends this Policy.
28. Final Statement on Forfeiture for Unlawful Use
If Satalya has reasonable suspicion that the Service was used for fraud, phishing, impersonation, financial crime, money laundering, unauthorised access, misuse of third-party data, or any other illegal activity, prepaid fees are forfeited to the maximum extent permitted by law. That forfeiture is part of the price of being allowed near a high-speed outbound tool. It is not an admission by Satalya that a crime occurred; it is a contractual consequence of a risk decision.